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Frequently Asked Questions
Find answers to common questions about EMS-MedSim.
Getting Started
What is EMS-MedSim?
Who is EMS-MedSim designed for?
Do I need to create an account?
Is EMS-MedSim available on mobile?
Scenarios & Training
How many scenarios are available?
Are the scenarios aligned with NREMT standards?
What is a critical error?
Can I replay scenarios?
Subscription & Billing
What is included in the free tier?
What is the difference between the subscription tiers?
Can I cancel my subscription at any time?
Do you offer discounts for students or departments?
Technical Support
A scenario is stuck on loading. What should I do?
The AI Tutor (Probie) is not responding. What should I do?
How do I report a clinical error in a scenario?
What browsers are supported?
Still have questions?
Contact Support